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Do you have a question about our site, service or products? Select a section or search all FAQs below.
Does Reptilia ship product overseas?
Reptilia does not ship outside the United States to individual customers, but we recommend purchasing from www.brownells.com.
If you are interested in becoming a dealer outside of the United States, please email [email protected]
I have ordered a product from Reptilia, how will it be shipped to me?
All orders are shipped the following business day via USPS Priority Mail unless another shipping method is selected.
Can I track my shipping?
An email with tracking information will be sent as soon as the order is processed. If you have not received confirmation of shipment within two business days, please contact [email protected].
Can I ship to a different address?
Yes, however, the payment processor may require further checks.
How will I know when it has been shipped?
An email with tracking information will be sent as soon as the order is processed. If you have not received confirmation of shipment within two business days, please contact [email protected].
Does Reptilia charge Sales Tax for product purchase at reptiliacorp.com?
Sales tax is charged where required by law. If your company is tax exempt or you are purchasing for a government entity, please contact [email protected].
What payment methods does Reptilia accept?
Reptilia accepts all major credit cards, including Visa, American Express, and Master Card in addition to Sezzle payment plan. Further information can be found on the Sezzle website:
Does Reptilia offer Military, Law Enforcement and First Responder discount?
Yes, Reptilia offers 15% off to active duty and retired military, law enforcement, and first responders. Register for your discount code here: https://reptiliacorp.com/military-law-enforcement-discount/
Is it safe to order from reptiliacorp.com?
Yes, all credit card transactions are processed through a 3rd party encrypted payment gateway.
When will I be charged for my order?
Your credit card will be charged immediately at the time of purchase. All orders ship the following business day.
What currency’s do you accept?
Reptilia accepts US dollars only.
Does Reptilia have a CAGE Number?
Yes – CAGE 83XN0
Does Contract Overruns refer to Military contracts?
Yes, we often have short production runs of custom designed military products which are offered to the commercial market on the “Contract Overruns” section of our site: https://reptiliacorp.com/product-category/contract-overruns/
Does Reptilia provide any products for Military, Government and Law Enforcement agencies?
Yes, many of the products we have designed were at the request of military and government user groups. If your government organization has a specific equipment need, or requires pricing on existing products, please contact [email protected].
Does Reptilia offer discounts to US Military, Law Enforcement, First Responders and veterans?
Yes, Reptilia offers 15% off to active duty and retired military, law enforcement, and first responders. Register for your discount code here: https://reptiliacorp.com/military-law-enforcement-discount/
Does Reptilia offer volume Unit and Department sales?
Yes, if your organization requires volume pricing, please contact [email protected]. Additionally, we work with Quantico Tactical to supply equipment to the Federal Government via DLA TLS.
Does Reptilia provide any warranty on its products?
Yes, you can find all the details on our Warranty page - here.
Does Reptilia have a Returns Policy?
Yes, details can be found on our Shipping and Returns page - here.
How do I Return a Product purchased from reptiliacorp.com?
Yes, details can be found on our Shipping and Returns page - here.
Does Reptilia provide spare and replacement parts?
Yes, replacement screws and M-LOK hardware can be purchased here:
https://reptiliacorp.com/product-category/replacement-hardware/
For other replacement parts, contact [email protected].
Do you have a list of Distributors and Dealers for Reptilia Products?
Yes, on our Dealers page - here
How do I enquire about becoming a distributor or dealer for Reptilia products.
Please email [email protected] for information about becoming a dealer or distributor.
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